Have a question about appsplash? Having problems creating your app? Want to know about a specific feature in the control panel? Check the frequently asked questions below and if you can’t see the answer you’re looking for then drop us a line at email@example.com
What is appsplash?
It’s a tool for creating your own mobile apps. Anyone can use appsplash from small businesses and graphic designers to large corporations and media agencies.
What features can I use in an appsplash app?
You have tons of features at your disposal and can add custom features to the mix on the Infinity plan. Here’s a list of the main features - http://www.rippll.co/appsplash/gallery/
Does appsplash work cross-platform?
The content for appsplash apps is controlled in a central control panel and can be deployed to iOS and Android devices.
How do I pay for my app to be built?
When you have you have finished setting up the app in the control panel just click PUBLISH and then you will get a link to our payment portal.
Can my app be rejected?
Potentially yes. It is best to check the app store terms and conditions before you publish your app if you are concerned about this. For example app containing content of a sexual nature will be rejected.
How long does it take for my app to go live in the app store?
Rippll take 7 days to produce your app (except for bespoke apps on the infinity plan) and then app stores can take up to 7 days to approve the app so most apps are live within 14 days of you submitting the app from your control panel.
How will people find my app?
Once it’s in the store you can put app store logos on your website and use social media to promote the app with a link to the store. For a high street app Rippll will provide a simple window sticker letting your customers know that you can be found in the app store and a QR code so they can simply scan the sticker to find your app in the store.
How can I make money from Appsplash?
High street businesses can use appsplash apps to drive more customers in store and measure their visits in our control panel analytics. Musicians can charge app users to download their apps or provide links through to iTunes to download their music.
What do appsplash apps cost?
There is a fee for publishing your app and also an ongoing fee for access to your control panel which lets you update the app content and see reporting and analytics data. You can cancel your monthly hosting commitment with just 30 days notice. Appsplash pricing is available here: http://www.rippll.co/appsplash/pricing/
I don’t have time to pick colours and images, can you help with this?
Yes, we have preferred partners that we can recommend for larger design projects and have in house designers for creating custom skins. Just drop us a line at firstname.lastname@example.org and we will advise on the best solution for your needs.
How do I update my app data?
You can update most of your app data from the control panel at any time with no need for further app store approval. The only things you can’t update are the fixed assets inside the app, things like header and footer bars and menu icons, all list text and images can be updated at any time.
Is my app data secure?
Absolutely! Your data is password protected on our secure servers. You can update your login password at any time and even request to have your data exported if you wish to change service providers at any time.
What are PUSH notifications?
Push notifications are simple pop up messages on user’s handsets much like SMS. You can send them to anyone who has your app installed on their handset, even if the app isn’t open. Fees apply for PUSH messaging.
How long should my PUSH message be?
We advise that PUSH messages should be Tweet length, and work best being roughly 140 characters long.
How often should I send PUSH messages?
PUSH messages work best when they are sent every 10- 14 days and offer some value to the consumer. For example “come in store today and receive 20% off your bill”, the customer is then more likely to open the message and understand why they’ve received the messages.
Can I send PUSH messages to anyone?
Yes, anyone that has downloaded the app and enabled PUSH notifications. You can choose who to PUSH (depending on your price plan) and target consumers by demographic, location, inactivity and even by address!
Which tab do I select my PUSH message to open on?
The open on tab basically means when the customer receives the message and clicks through; it will take them through to a tab in your app so you could have it go through to the loyalty tab if you wanted to notify customers of your loyalty scheme or a special offer. But you can have the message click through to any tab you like. You could also have the app open on a URL which could be a full screen media advert or your website.
What are Rippll Vouchers?
Rippll Vouchers are simple but effective mobile vouchers that are stored inside your app. You can control how often your customers can use the vouchers, what offer to relate to the voucher and prompts to encourage people to use them. Rippll vouchers are the best way of measuring and increasing footfall for high street businesses.
Whets the Rippll Loyalty Card all about?
The Rippll Loyalty Card is a cutting edge technology solution combining QR Codes with appsplash apps to let your customers ‘check in’ every time they visit your store. We provide you with a QR sticker to put by the pay point and your app users can simply swipe the app across the sticker and their loyalty card shows a stamp. They collect enough stamps and you issue them a unique code for a discount, just like a paper loyalty card but much much more effective… all of which can be updated in your control panel at any time!
How does Rippll GeoWave work?
GeoWave is a sophisticated Geo Analytics tool which lets you see where people use your app and what content they are looking at in the app. Combined with PUSH messaging and Rippll Vouchers this means you can send specific offers and messages to specific app users like pushing them a 20% off voucher and watch them come in store… all tracked and reported inside the GeoWave interface!
Do I need an app store developer account?
No, we publish the app for you under the Rippll Ltd developer account. However if you want to publish under your own developer name you can select the infinity plane or apply for the reseller licence to do this.
How do I create a custom template?
Just click EDIT on your control panel dashboard for the app you want to update then click SELECT TEMPLATE > CUSTOMISE TEMPLATE and then drag and drop the features you want onto the Quick View panel.
How do I add custom app features?
Create a custom template and then select the STAR icon, you then need to contact your Rippll account manager to provide a spec for the new feature. Note: This is only available on the infinity plan.
How do I customise my design?
You can change the footer bar icons as well as the header bar image, map pins, button icons and more using a custom skin. Just click EDIT from the control panel home page and then click CHOOSE APP STYLES > BUILD CUSTOM SKIN
How do I create my own lists within the app?
You can create a list of anything for your app using a DATALIST feature. Just click EDIT from the control panel home page and then click SELECT TEMPLATE > CUSTOMISE TEMPLATE and drag the DataList icon onto your Quick View panel.
Can I see my app working before I pay for it?
You can see a full preview of your app before publishing it using the appsplash iPhone simulator found here
How can I cancel my app subscription
You can cancel your app subscription at any time from our billing portal. Just find the link to your subscription in the email receipt from your last payment titled ‘Your Subscription Renewal’ (it will be the bottom link underneath the Order ID – the first link in the email is the invoice for the last payment). Click the link to view our billing portal and cancel the subscription there. Your billing will then be cancelled within 30 days and after 30 days no more fees will be charged.
Is it possible for a user to collect multiple stamps at the same time, for example if you buy 3 coffees you can get 3 stamps on the same day?
This is possible, all you have to do is set the time period between stamps to 0.
Do you have any examples of the HTML code used in deluxe apps?
Boxpark is a good example of HTML usage. The first two tabs show designs not found in templates as they have developed them in the app.Boxpark is a good example of HTML usage. The first two tabs show designs not found in templates as they have developed them in the app.
Are these HTML 5 apps?
Appsplash apps are fully native ‘app store’ apps. We do use some HTML5 Elements but the user experience is that of a proper native app including native maps, lists, toggles and animations.
What version of Android / iOS does appsplash support?
We keep appsplash up to date with both operating systems.
How do users opt in to receiving push messages?
We trigger the pop up for users to opt in after the user discovers the most valuable content in your app.
Can users opt out of push messaging?
Yes, at any time, from their settings.
How does geo-fencing work?
We can set up notifications to appear when a user walks past a venue on our deluxe plan, however we must approve each app request separately for this to ensure we protect your app from being blocked by the app store.
Can I send Vouchers in push messaging?
Yes, just set the voucher as a feature in your app and then set the push notification to open on the voucher tab.